You will receive a booking confirmation to the email address you have used to book. This will contain all the information you need for your appointment such as the full address and what you need to bring.
You will be required to pay a deposit to secure your booking. This payment will be deducted from your final payment at the appointment.
You will be required to pay the remaining balance before you leave your appointment.
If you do not turn up to your appointment or you arrive late enough that the appointment cannot take place in the allotted time then you will receive no refund.
We understand that things change, life happens and you may no longer be able to attend your appointment. Thats ok! but you must inform us of your wish to cancel/ change at least 48 hours before the appointment start time.
If you need to cancel 48 hours before your appointment your deposit will be refunded.
If you need to rearrange 48 hours before your appointment your deposit will be moved to an alternative date and time of your choosing.
We cannot accept cancellations or changes 48 hours after the scheduled appointment, in this event your booking deposit will not be refunded.
By booking an appointment you have agreed to this policy.
To cancel or reschedule please go to your booking confirmation email, there will be an option at the bottom to complete either of these things.
If you need to cancel with less than 48 hours notice you will need to email us at aurelloholistics@gmail.com.
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